Konu "Perception-Expectation" için Makale Koleksiyonu listeleme
Toplam kayıt 1, listelenen: 1-1
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Investigation of intended service quality levels in health-fitness centers in Turkey
(2015)In this study, assessments of the levels of service perceived and expected by the customers under four different dimensions (staff, programme, locker rooms and facility) were carried out in order to identify the levels of ...