Determining of satisfaction from pharmacy services corum city sample

Abstract

Objective: After Health Transformation Program, community pharmacies have started to provide pharmaceutical services to all society under social security. Today, pharmacies are becoming an important healthcare point of the community in terms of their accessibility, education and knowledge of pharmacists and medication or health consultancy, rather than a institution where only the prescription's content is prepared and presented. In this process, it was aimed to evaluate the situation of the patients who received the service by measuring their satisfaction with the pharmaceutical services. Material and Method: In study as a measuring tool 'The Patient Satisfaction with Pharmacy Services Questionnaire' (PSPSQ 2.0) was used which developed by Sakharkar (2015) et al. Turkish validity study was conducted by Okuyan (2016) and friends. The scale was applied to individuals living in the city center of Çorum. 445 people were included in the sample. Frequency tests, hypothesis and multiple comparison tests were used for data analysis. Result and Discussion: According to the results obtained, the relationship between education level of patients, continuity in the choice of pharmacy, quality of care, communication and general satisfaction were determined. It should be taken into consideration that good communication between patient and pharmacist will positively affect customer / patient loyalty and consequently quality and satisfaction will increase. © 2019 University of Ankara. All rights reserved.