A multiobjective post-sales guarantee and repair services network design problem

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dc.authoridSoylu, Banu / 0000-0003-4164-7583
dc.authorwosidSoylu, Banu / AAA-8969-2021
dc.contributor.authorYildiz, Gazi Bilal
dc.contributor.authorSoylu, Banu
dc.date.accessioned2021-11-01T15:02:01Z
dc.date.available2021-11-01T15:02:01Z
dc.date.issued2019
dc.department[Belirlenecek]
dc.description.abstractIn this paper, we consider a biobjective post-sales guarantee and repair services network design problem. One of the objective functions minimizes the total transportation cost of the network, while the other one minimizes the total tardiness of returned products from the targeted delivery duration. Although the motivation of our problem emanates from the repair services network of a mobile phone company, proposed models and algorithms can easily be adapted to any type of products. The mobile phone customers are sensitive to delays and thus decreasing the tardiness improves the customer satisfaction. However, due to intense competition among mobile phone companies, the total cost of the repair services network should also be minimized. We analyze the tradeoff between these objective functions and discuss the properties of the Pareto frontier. We are able to find the Pareto frontier exactly for small size networks. For large size networks, we propose a variable neighborhood search (VNS) based heuristic to approximate the Pareto frontier. We perform an application and experiments on the current network of a mobile company and present alternatives to the decision maker.
dc.identifier.doi10.1016/j.ijpe.2019.06.006
dc.identifier.endpage320en_US
dc.identifier.issn0925-5273
dc.identifier.issn1873-7579
dc.identifier.scopus2-s2.0-85067842019
dc.identifier.scopusqualityQ1
dc.identifier.startpage305en_US
dc.identifier.urihttps://doi.org/10.1016/j.ijpe.2019.06.006
dc.identifier.urihttps://hdl.handle.net/11491/6809
dc.identifier.volume216en_US
dc.identifier.wosWOS:000487564900023
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthor[Belirlenecek]
dc.language.isoen
dc.publisherElsevier
dc.relation.ispartofInternational Journal Of Production Economics
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectReverse logisticsen_US
dc.subjectPost-sales and repair networksen_US
dc.subjectMobile phone repair networksen_US
dc.subjectMultiobjective mixed-integer linear programmingen_US
dc.titleA multiobjective post-sales guarantee and repair services network design problem
dc.typeArticle

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