The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses

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dc.authorid0000-0003-3177-0596
dc.authorid0000-0003-3498-7328
dc.authorwosidACR-0768-2022
dc.contributor.authorBayer, Nükhet
dc.contributor.authorÇankaya, Muhammet
dc.date.accessioned2023-02-14T11:46:09Z
dc.date.available2023-02-14T11:46:09Z
dc.date.issued2022en_US
dc.departmentHitit Üniversitesi, Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü
dc.description.abstractObjective: This study aimed to determine the relationship between nurses’ perceptions of emotional labor, organizational loyalty, and their turnover intention. Methods: This study was conducted in a private hospital in Ankara and two hundred and seven nurses participated. Correlation analysis was used to determine the relationships between variables. Multiple linear regression analysis was used to measure the effect of emotional labor and organizational loyalty on turnover intention. The data were obtained using the Emotional Labor Scale, the Organizational Loyalty Scale, the Turnover Intention Scale, and an information form developed by the researchers to inquire about the personal and professional characteristics of the nurses. Results: Nurses’ perceptions of organizational loyalty had a negative effect (-0.664) on their turnover intention. Twenty percent of the change in nurses’ turnover intention is explained by organizational loyalty and the dimensions of emotional labor, namely, superficial acting, deep acting, and natural emotions. Conclusion: It was found that the emotional labor and organizational loyalty perceptions of the nurses were at a moderate level, whereas their turnover intention was low. It was found that only organizational loyalty had a significant effect on nurses’ turnover intention.
dc.identifier.citationBayer, N., & Cankaya, M. (2022). The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences, 12(1), 198-204.
dc.identifier.doi10.33808/clinexphealthsci.927145
dc.identifier.endpage204en_US
dc.identifier.issn2459-1459
dc.identifier.issue1en_US
dc.identifier.startpage198en_US
dc.identifier.urihttp://dx.doi.org/10.33808/clinexphealthsci.927145
dc.identifier.urihttps://hdl.handle.net/11491/8451
dc.identifier.volume12en_US
dc.identifier.wosWOS:000782846300030
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.publisherMARMARA UNIV, INST HEALTH SCIENCES
dc.relation.ispartofCLINICAL AND EXPERIMENTAL HEALTH SCIENCES
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectOrganizational loyaltyen_US
dc.subjectEmotional laboren_US
dc.subjectTurnover intentionen_US
dc.subjectNurseen_US
dc.titleThe Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses
dc.typeArticle

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